Returns

Thank you for shopping with us at Kit & Caboodle. We hope you love your purchase. In case you change your mind and want to return it, you will need to know our returns policy:

Returning an item that has been purchased online

Except where faulty all goods must be returned unused and in pristine condition in original packaging with tags

Jewellery can be refunded or exchanged within 28 working days of you receiving your goods

For reasons of hygiene earrings, pierced jewellery, cosmetics and hair accessories purchased online must be returned to us unworn unused and in the original packaging supplied

Sale items can be refunded or exchanged within 7 working days of you receiving your goods

All other items can be refunded or exchanged within 28 days of you receiving your goods

We will refund you what you paid for your order but not the delivery charge, unless your order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty or incorrect

All items must be returned with a valid invoice

In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase

Please ensure that all packages are sent by a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty

Returning an item that has been purchased in-store

Except where faulty all goods must be returned unused and in pristine condition in original packaging with tags

Jewellery can be refunded or exchanged within 28 working days of purchase

For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories are non-returnable

Sale items are non-returnable except for clothing, which can be refunded or exchanged within 7 working days of purchase

All other items can be returned or exchanged within 28 days of purchase.

All returns must be accompanied by a valid receipt

If sent, we advise that all packages be sent by a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty

None of these terms affect your statutory rights, including your right to claim a replacement where goods are faulty.

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